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Employee Satisfaction
Surveys - the Voice of the Workforce
Research proves that there is a direct link between worker satisfaction
and customer satisfaction. Thanks to efficient inner-organization
activity and an understanding of the human processes amongst the
workers, organizations will improve their business success. Thus,
organizational surveys become a powerful and efficient working tool
in the hands of the organization's managers, and give the employees
a feeling of achievement and influence.
has developed a model for
conducting comprehensive organizational surveys, which produce feedback
on the entire organization's managerial hierarchy. The surveys are
done by innovative methods through the Internet, or by the traditional
approach of paper and pencil. The
model enables a translation of the survey into a process with impact
on the entire organization, and determines the survey as an important
tool of management, that is an integrate part of the organizational
culture, and a strategic component in the values of a "learning
organization".
Internal Customers
and Internal Supplier Surveys
The change in the concept of management of customers and of service
has forced upon organizations far-going inner changes. Organizations
have assimilated that even inside the organization there are customers
and suppliers, which are constantly interacting. For example, the
procurement department supplies service to the entire organization,
as a distributor of equipment. The legal department provides legal
advise for all of the organization's departments, and so on. The
internal customer and internalsupplier survey provides an analysis
of the inner organizational processes, and their improvement, in
an effort to achieve improvements in the inner operation of the
organization, and in the quality of the response to the outer customers.
has developed a model
for conducting internal customer and internal supplier surveys which
provides comprehensive feedback to all of the organization's departments
on their functioning and efficiency. The surveys are done on the
Internet, or by the traditional methods of paper and pencil.
The 360 Degree Approach
For the last couple of years, the terminology "360 Degree Analysis"
has become very popular. This refers to conducting of a survey in
which the organizations employees evaluate internal communication
channels they are familiar with: their managers in the organizational
hierarchy, all of their subordinatesand their work colleagues, and
specializes in organizational surveys which cover completely, or
partially, the 360 degrees of the organization, according to need.
organizational surveys are designed to meet the following goals:
- Examination of the employees positions towards the company,
and the extent of their identification with the company
- Creation of a built-in communication tool for the transfer of
information from the employees to management
- Improvement of the organization's processes through feedback
and measurable goals
- A diagnosis of organizational processes and culture, as a supporting
tool for change and organizational development
- A periodic measurement for the identification of changes and
trends, and an examination of the effectiveness of the steps taken
because of these changes and trends
- A demonstration of the importance the company attributes to
the employee as an internal customer
- Improvement of employee satisfaction
For a paper on PROCESS
PERFORMANCE APPRAISAL AND EMPLOYEE DEVELOPMENT PLANNING
please click
here
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